Frequently asked questions
Quick answers about custom star maps on premium aluminium and ordering. Ready to build yours? Open the designer or visit the shop. Comparing gifts? See ideas like star maps.
Questions
- What is a custom star map poster?
- It is wall art built from the real night sky for a location and date you choose. We plot stars and constellation lines, you add your title, colours, and layout in our designer, and we print it on a premium aluminium sheet.
- What is it printed on?
- Every star map is printed on a rigid premium aluminium sheet. What you preview in the designer is what we aim to produce for your order.
- How do I pick the date, time, and place?
- In the designer, enter the address or place, then choose the local date and time for your moment (for example the night of a wedding or when you first met). The map updates live so you can check it before checkout.
- Is a custom star map a good wedding or anniversary gift?
- Yes. Weddings and anniversaries are some of our most popular choices. Couples often pick the ceremony date, the night they got engaged, or the sky above their venue. The map becomes a lasting reminder of “how the stars looked when we promised forever,” and you can match titles and colours to your story.
- Who is a custom star map gift perfect for?
- Anyone you want to celebrate with a moment frozen in time. It is an especially meaningful gift for a loved one. Many people give one to a girlfriend or boyfriend (or fiancé, wife, or husband) to mark a shared moment under the stars. Star maps work when there is a meaningful date and place. The sky is simply the canvas. Common occasions include new births and baby showers; birthdays at any age; weddings, engagements, vow renewals, and anniversaries; graduations; a first job, promotion, or career milestone; school formal, prom, or another big dress-up night; Valentine’s Day or marking when you fell in love, love at first sight, a first date, or a first kiss; moving home or “the night we got the keys”; memorials and remembering someone special; reunions; adoption days; retirement; friendship milestones; and any other important date you want on the wall. If it mattered to you, it can go on the poster. You choose the wording in the designer.
- How accurate is the sky on the poster?
- We use astronomical data for the visible stars and constellation lines for your chosen place and time. It is intended as beautiful, meaningful decor, not for professional navigation or science publishing.
- Can I customize colours and text?
- Yes. You can adjust theme colours, title, optional subtitle, coordinates, constellation names, and more. Use the live preview to experiment before you buy.
- How does shipping work?
- Production and delivery depend on your address and the options available at checkout. Enter your shipping details in checkout to see methods, prices, and estimated timelines for your order.
- Can I change my design after I order?
- Prints are made to order from the files generated at purchase. Double check your preview and details in the designer before paying. If you need to change something after ordering, contact us as soon as you can and we will help where we can.
- What if my order is damaged or does not arrive?
- Email reply@starframer.com or use our Support page with your order details and photos if the print is damaged. For damaged or mis-delivered items we offer a full refund or a reprint at no extra cost, whichever you prefer.
- Do you ship internationally?
- We aim to serve customers in many regions. Supported countries and carriers appear at checkout when you enter your address.
- Where can I get help?
- Email reply@starframer.com or use our Support page to send a message. We reply by email. For privacy or legal topics, see Privacy and Terms.